Refund policy

Last updated: 18 July 2026

At Redline Japan we want you to receive products that match your order. Below are our return conditions.

1. Time limit

Returns are accepted within 14 days (two weeks) of the delivery date.

2. When you can return a product

You may request a return if:

  • the product is not compliant with what was described or ordered (e.g. wrong item, defect, shipping damage not caused by you); or
  • the product is still sealed and in the same condition as shipped, intact, unopened and in its original packaging (where applicable).

3. Exclusions and limitations

For hygiene, authenticity and collectibles reasons, opened, unsealed, used, customer-damaged items or items without original packaging may not be accepted, unless non-compliance is proven.

Graded / slab cards and unique pieces follow the same compliance and condition rules; exceptions are assessed case by case.

4. How to request a return

  1. Contact us within 14 days of delivery at info@redlinejapan.com with your order number and reason.
  2. Wait for confirmation and shipping instructions.
  3. Ship the product as instructed (preferably well packed).

5. Refunds

After we receive and inspect the return, we will refund using the original payment method, subject to the payment provider’s processing times. Return shipping may be at the customer’s expense unless the issue is non-compliance or our error.

6. Contact

Redline Japan — VAT 02814660748 — info@redlinejapan.com